Customer Experience is fast becoming the main reason a potential customer chooses your business, and a recent study has suggested that by as early as next year it will replace price as the key brand differentiator.  Sharing insight, stories, expertise and practical tips for all sectors, Graham will make you think about the experience you are delivering and how you can make it even better.   Graham has over 20 years’ experience in senior roles for a number of FTSE 100 businesses, leading teams to deliver a world class customer experience, both in the UK and internationally.   He is the local Customer Experience Director for insight6, owning and running the Bucks, Beds and Oxon Regional Office. insight6 are one of the UK’s top Customer Experience firms, supporting over 1,200 clients, from all sectors, across the UK to deliver more revenue through better customer experiences.    Graham Hill, Customer Experience Director insight6